With the ever expanding world of the internet, it can be quite easy to see how business relationships may fall to the wayside. After all, instead of calling customer care, people are directed to an online question and answer forum. Instead of turning in job applications directly to human resources, people are asked to submit theirs online. Even ordering business supplies over the phone is a thing of the past; sure, you can probably do it, but not without hearing about how convenient their new online ordering system is from the person on the other end of the line. Do they know a website has the potential to put them out of a job?
Nonetheless, with so many essential business moves being made over the internet, one might think we were living in a world where human to human interaction was not the preferable option. However, relationships in business are more important than ever. And no matter how much work is done online, there are a few things you need to know:
1.) Nothing can replace excellent customer service. Ever get to a website and find that you can’t find a phone number? Anywhere? It’s frustrating to have to sit at a computer and try to decipher what someone else has already deemed the appropriate response to your problem. Maybe that solution isn’t working, maybe that’s not your problem, and maybe you just have no idea what the words in front of you mean.
Having a relationship with your clients means being there for them in a time of need, and refusing to have a help number on your website is not being there (neither is requiring them to go through 46 steps to reach a human being on the other end, contrary to the opinion of Verizon, but who’s counting).
2.) Do what you say you are going to do. When a customer has contacted you with an issue, it is up to you to resolve it. Relying on them to remind you of the problem or giving them a list of things they should try and then call you back is lazy. Sure you can teach a man to fish, but in the business world it’s appreciated if you give that same man a fish or two while he is still learning. Don’t leave your customers out on a limb; once they’ve contacted you take the problem off their hands.
Oh yeah, and fix it.
3.) Facilitate connections. I work with a local photographer here in town, and one day I asked her how much money she spends on advertising for her business. Her answer: $0.00. All of her clients are from colleague recommendations, word of mouth, and social media. Folks all these client sources are facilitated through favorable relationships. If no other photographers in town respect her, if her clients aren’t happy with her work or she ignores the growing trend of social media, her business dies. It’s as simple as that.
What are some ways you utilize your business relationships?
We’ve all been there. Whether it’s a bad relationship, a new venture or just a lifestyle, there are some things in life that just aren’t working anymore. Now it can be difficult to know when the time is right to walk away and try something new, so we’ve made it a bit easier on you. Here are five signs that it’s time to stop what you’re doing and move on.
1.) You’re going in circles. Have you ever heard Albert Einstein’s definition of insanity? Well here it is: “Doing the same thing over and over again and expecting different results.” If you’ve already tried everything you can think of to make it work and are now trying things you’ve already tried, you need to stop. You’re going in circles and it’s time to move on.
2.) You’ve already learned the lesson. Let’s say you’ve been in a horrible relationship for 2 years. Now let’s say you break up and move on to date an amazing person and you’re happy. You’ve learned your lesson about the bad relationship, right? Now if you had been in that bad relationship for four years instead of two would you have gained anymore wisdom? Probably not. Once you’ve learned the lesson there’s no point in hanging on. Now you’re just wasting time.
3.) You’re crossing lines you originally set for yourself. Whenever you start a new endeavor, there are always lines that are set. Maybe you don’t necessarily write them down, but they’re definitely there. Something like, “Well as long as he doesn’t cheat on me we can still work on things,” or “I’m going to run this business for six years, and if it isn’t gaining a profit by then I’ll be done.” These are good boundaries to have, but as soon as they are crossed, you’re just kidding yourself. If he cheats on you or it’s been seven years and the business still isn’t turning a profit, it’s time to cut your losses.
4.) You’re missing out on other opportunities. Here’s an easy way to look at it. If a chance for something comes along and you consider it a missed opportunity, than it probably is! Let’s say you’re a chef running your own restaurant. It’s not exactly pulling in a huge profit, but you’ve only been in business for a year. A café down the street offers you a great job and you turn it down. You’re happy with your decision. Now let’s say you’ve been a chef for five years at a failing restaurant and you’re offered the same café job. You turn it down again, but this time you wonder if you made the right decision.
In the first scenario, taking the job at the café would have meant you missed out on the opportunity to own your own restaurant. So you turned it down and continued on your path. But in the second scenario, you seeturning down the job at the café was a missed opportunity to have a decent income, and you missed it. If you think you’re missing opportunities, it probably means you know longer see what you’re doing as the right choice.
5.) You’re unhappy. It’s as simple as that. If you’re unhappy in your situation (with your current job or a relationship) and you’ve tried everything to improve it (talked to your boss, been to relationship counseling) but nothing has worked and you’re still unhappy, you need to get out of that situation.
How do you know when it’s time to move on?
No matter what group of people you’re working with (your family, your coworkers, your intramural teammates, your church group), an open and effective line of communication is key. But that phrase, “effective communication”, tends to get thrown around a lot doesn’t it. As it turns out, there’s a whole lot to effective communication. There’s listening, using the appropriate tone and hand gestures, and various other things we do while talking. However, in most groups of people there are bound to be one or two shy folks, so how exactly do you get them talking? Well here you go; three ways to get someone engaged in a conversation:
1.) Say statements instead of questions. I know it sounds counterintuitive, but it works. Asking someone a question demands a response. And not just any response, but one that is on subject and within a socially acceptable time frame. You’re putting pressure on someone without even knowing it. Statements, on the other hand, demand no response, allowing the other person to answer when and if they feel comfortable or not. A question also provides you the opportunity to judge them depending on their answer, while a statement simply says something about yourself.
For example, say you sit down next to a co-worker during lunch break and they are eating something that looks very spicy. The question, “Wow, whatis that? Is it really spicy?” can seem innocent, but it’s more difficult that you might think. The statement, “Wow, you must be pretty brave, that looks spicy!” is much easier to handle. The listener is required to do nothing, you were simply making a statement that their food looks spicy.
2.) Compliment them. Just as the above example indicates, the listener appeared to be “brave” when eating spicy food, not “crazy”. In addition, a compliment can open the door to letting them feel comfortable in their own skin. A simple, “Wow, you have beautiful handwriting!” can give someone that tiny boost of self-confidence they need to open up a bit more.
3.) Say something about yourself. People don’t, in general, willingly open up to strangers. Therefore, if you want someone to open up to you, you’ve got to make yourself seem a little less like a stranger, and a great way to do that is to say a little bit about yourself.
Take the above example in the break room. You can continue the conversation to say something like, “Wow, you must be pretty brave, that looks spicy! I never could eat spicy food, though I do keep trying!” In just one sentence, you have gone from “Stacy, the lady who sits at the west desk,” to “Stacy who wants to like spicy food.” It’s a small change, but a significant one.
What are some ways you get people talking?
Are you a procrastinator? Go ahead, you can answer honestly…
That’s what I thought.
The truth is, procrastinating is an extremely common habit. The stress of something easily makes it seem like putting it off until later is a good idea, but we all know how that ends up. So let’s examine a few ways to get rid of that procrastinating bug. Not forever, mind you, we are realists, after all. But these tips should get you going in the right direction when you desperately need to focus.
1.) Really prioritize. Believe it or not, we all have a limited supply of willpower that gradually drains throughout the day. That’s why you see so many more fast food advertisements at the end of the day than the beginning; because that’s when they’ve been found to be the most effective at convincing people to call the number at the bottom of the screen. Focusing on tasks that need to be completed is no different. Therefore, it’s important to start with the toughest stuff first, while your willpower is at its maximum.
Plus, then you get to enjoy the wash of relief you often feel after your most stressful task is completed, making the weight on your shoulders feel just a tad bit lighter.
2.) Get rid of distractions. Distractions are everywhere (as a writer that works from home on a computer hooked up to the internet 24/7, I whole-heartedly understand), but that doesn’t mean you have to give into them. Instead of checking your email every 10 minutes, vow to check it once every 2 hours. Turn your phone on silent, keep the television off and for the love of God stay off the internet.
If you have to be on the internet or your phone has to be on, you can still screen what you’re looking at. Facebook is not essential, it can wait, just like that text from your friend wondering if she should wear the black or the red pumps tonight. Those issues aren’t important right now; you have work to do.
3.) Find what motivates you. It doesn’t have to be much. For example, when I am writing an article and feel myself draining, I’ll suddenly notice that I’m a bit thirsty. Instead of getting up and getting a glass of water, I’ll tell myself I can have one after I write one more paragraph. It’s a tiny thing, but it always works.
4.) Time yourself. Looking at your workload and thinking, “This will take hours!” will not help you reach your goals. Instead, set a timer for only 10 minutes, and vow to work feverishly straight through those 10 minutes. No excuses whatsoever. Anyone can handle 10 minutes of work, and you’ll often be surprised at how much you can get done.
5.) Break apart your work. Tackling one giant task all at once is sure to make anyone shy away, so instead think about what you could realistically do in the next 10, 30, or 60 minutes, then start there. Breaking larger tasks into smaller ones is a clever little way to tricking to the brain into thinking the workload just got a whole lot lighter.
Do any of you have any anti-procrastination tips you swear by?
It seems like a cheesy topic, I know, but the fact is many people today still struggle with feeling confident with their actions. Your personal opinion of yourself holds an incredible amount of weight. After all, if perception is reality, low self-confidence is equivalent to shooting yourself in the foot.
So instead of continuously rooting against yourself, apply a few of these tips and see what it would be like to feel unstoppable.
1.) Dress the part. Of course no one should judge a book by its cover, and clothes certainly do not make the man, but there is a definite shift that happens when you see yourself for the first time in a striking suit or gorgeous dress. The feeling of “Wow, I look really good” creates a sense of surprise in the mind, allowing room to think to yourself, “I wonder what else I’ve been holding back.”
Plus, your reactions to how people treat you are a huge part of your identity. Changing your clothes changes these reactions. If you want to command respect, you first have to dress like you deserve it.
2.) Work out. Contrary to your probable initial snap judgement, this has nothing to do with looks (although it certainly doesn’t hurt). Pushing yourself physically is the easiest way to retrain your brain to combat negative self-talk. You’ve run 3 miles and think you can’t take another step? Take another step. There, you’ve already proven that you can do more than you think.
Furthermore, naturally puts you in a better mood. Did you know the feeling of finishing a difficult workout is often listed as better than the feeling provided by anti-depressants? It’s true. So get off the couch and go for a walk, that little boost in your mood will do wonders for your self-confidence.
3.) Do something for you. Since we just discussed a few benefits of exercise, I’ll list one more; it’s good for you. Doing things for you, like engaging in regular exercise, eating healthy or taking a bubble bath once in a while show that you value yourself enough to take care of yourself.
4.) Take risks. One definition of low self-confidence is always believing you’ll fail at everything you attempt, which can obviously make it pretty difficult to step out on a limb once in a while. However, this is exactly why it is critical to take risks; because you aren’t going to fail every time. Is there a position at your company you’ve been eyeing but are afraid you’d never get? Apply anyway! Who knows, you might just get the job, and it’s little moments like this that prove that no, in fact, you won’t always fail.
5.) Understand reality. Low self-confidence has a way of warping reality. If you aren’t getting along with one person, you may exaggerate it to feel that no one likes you. In addition, the idea that people are laughing at you or that someone else is able to do the job better than you are both examples of a warped reality.
Instead of letting yourself get carried away, stop, breathe and think. Are people really laughing at you? No! The reality is that they’ve got their own problems to deal with. There is no point in terrifying yourself over something that, realistically, won’t even happen!